Refund policy

Refund Policy

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

Eligibility
To be eligible for a return, your item must be unused, in its original condition and packaging, with proof of purchase. To start a return, contact us at lumiview@thelumiview.store. Items sent back without prior approval will not be accepted.

Damages & Issues
Inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately and we'll make it right.

Non-Returnable Items
We do not accept returns on sale items or gift cards.

Exchanges
To exchange an item, return the original and place a new order once the return is accepted.

European Union
Orders shipped to the EU have a 14-day cooling off period. Items must be unused and in original packaging with proof of purchase.

Refunds
Once your return is received and approved, your refund will be processed to your original payment method within 10 business days. If 15 business days have passed since approval, contact us at lumiview@thelumiview.store.